HostAlloy.com Knowledgebase

FAQ: What is your Name Servers?

Dan G. — Thu, 30 Dec 2010 18:40:31 +0000

Good Question!

This step is very important for you. If you don’t change your Name Servers to point to our servers, then your domain will not work.

Our name servers are:
NS1.HOSTALLOY.COM
NS2.HOSTALLOY.COM

If you need more help, feel free to contact us any time.

FAQ: Do I need an SSL certificate?

Dan G. — Sun, 25 Jul 2010 02:32:13 +0000

An SSL certificate is something issued by a Certificate Authority to a web site owner, that tells the Client’s computer that the web site they are visiting is on a secure connection. An SSL certificate is an essential part of your web site, especially if you are selling products online, or taking sensitive client information. Fortunately, we sell SSL certificates at affordable prices in our Client Area.

What is the best way to create my web site?

Dan G. — Sun, 25 Jul 2010 02:28:02 +0000

If you have purchased web hosting, but do not have a web site yet, we have a couple solutions for you.

1. We highly recommend purchasing a web design package from Fused Fiber LLC, one of our parent companies.

2. If you are a hands on type person, and would like to design your own website, we recommend using either Microsoft Frontpage (For ease of use) or Adobe Dreamweaver/Photoshop package to create your site (For professional use and features).

FAQ: How can I login to my cPanel account?

Dan G. — Sun, 25 Jul 2010 02:24:21 +0000

There are a couple different ways to login to your cPanel account.

Secure cPanel Login (Recommended): https://hos.hostalloy.com:2083

Standard cPanel Login (Does not use SSL): http://hos.hostalloy.com:2082

If you are unable to login here, please contact our support team for further assistance.

FAQ: What payment methods do you accept?

Dan G. — Sun, 11 Jul 2010 05:08:28 +0000

So you need to pay your bill, and are wondering what kind of payment methods we accept? We currently have capability to accept the following payment methods:

Visa

Mastercard

Discover

AMEX

Mailed Check

In the event you need to mail a check, please remit payment to:

Host Alloy.com, Inc.

7300 Dixie Highway

Suite 400

Clarkston, MI 48346

FAQ: My web site is down, what do I do??

Dan G. — Sun, 11 Jul 2010 05:03:54 +0000

In the event that your web site is down, first check that your connection to the internet is working by going to a couple different web sites. If this does not resolve your issue, submit a ticket ASAP. Do not waste any time in doing so. We will work fast to get the issue resolved.

FAQ: How do I contact you?

Dan G. — Sun, 11 Jul 2010 05:01:28 +0000

If you need to get ahold of us, we are available 24 hours a day 7 days a week. There are several methods of contact, including the following:

Toll Free: (877) 365-7443

Local Phone: (248) 507-4441

Via tickets in Client Portal

Live Chat

If your issue is of an urgent nature, please submit a ticket highlighting all of your concerns and then call us to have your issue escalated.

Tutorial: How do I make a backup of my account?

Dan G. — Sun, 11 Jul 2010 01:46:52 +0000

Some people often wonder, how do I make backups of my website(s). It is actually pretty easy, easier than you think it would be. We are going to walk you through how to generate and download a cPanel backup.

1. First, login to your cPanel account.

2. Go to the “Files” section of your cPanel.

3. Click the “Backups” option under this section.

4. Specify which kind of backup you want to generate and download, if you want the entire account pick the first option, “Download or Generate a full web site backup”, otherwise you can specify certain databases and files.

5. Pick the backup destination, usually “Home”, and specify the email you want to be notified when the backup is complete.

6. Once the backup has been generated, login to your cPanel or FTP account and download the backup in the home directory.

7. Repeat this process as needed (Recommended every day)

Tutorial: How do I create a MySQL database?

Dan G. — Sun, 11 Jul 2010 01:38:44 +0000

One of the most used tools in your web hosting package is MySQL databases. MySQL databases store data from your web sites, and PHP scripts and is very important for running a web site. Sometimes when you are trying to install a PHP script, you are required to create a MySQL database and a MySQL username/password. We are going to walk you through this process.

1. First, login to your cPanel account.

2. Scroll down to the “Databases” section of your cPanel account.

3. Click on the option “MySQL Databases”

4. The first option you should see is “Create a Database” . Put the name you would like in the text box and hit create.

5. Now scroll down to the section MySQL users, and the option to “Add new user”. Type your desired username in the box, and enter your desired password in the password box (We strongly recommend using the password generator option so that your password is very secure and cannot be easily guessed or hacked, however if you don’t use the password generator be sure to use a very secure password). Now click the “Create User” button.

6. Now you need to add permissions to the new user account. Go down to the option “Add user to database”. Pick the MySQL database you created, and the user you made from the drop down boxes and click the “Add” button.

7. You are done creating and adding user permissions to your MySQL database. Remember that when you are inputting your MySQL username and database name in configuration options in PHP scripts, you use the format “cpanelusername_databasename” and “cpanelusername_username”, where you replace cpanelusername with your cPanel username and you replace databasename with the database name and username with the MySQL username.

FAQ: Why do I need Web Hosting?

Dan G. — Sun, 11 Jul 2010 01:24:22 +0000

Many people have the question, “Why do I need web hosting, when I buy a domain isn’t hosting included”. The answer is no, hosting is not typically included in a domain registration. You need web hosting because web hosting is a physical place for your web site to sit and for people to be able to access it. Your domain registration is just for the name on the internet. When you purchase a domain name, you are redirecting that name to your (Physical) web hosting account, and that is all. If you actually want a web site to be accessible then you need a separate web hosting package.